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The Twelve Tenets of Trust
One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust Read More
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The three dirtiest phrases in services
Here are three phrases that are today's big no-nos Read More
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The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost
Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationships Read More
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Gianni Giacomelli… he lived in Delhi
Genpact's Gianni Giacomelli talks to HfS' Phil Fersht Read More
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Why we need to stop boring ourselves to death and focus on what really matters: building TRUST
The biggest disruptive trend on the horizon is TRUST Read More
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And what happens when you cram advisors and buyers on a stage?
And what happens when you cram advisors and buyers on a stage for an hour? Read More
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Did you get with the As-A-Service program in Chicago?
Next week, in Chicago, we will stare at that wall we've hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy! Read More
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The Evolving Maturity of Robotic Process Automation
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy Read More
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Is your Service Provider genuinely investing in As-a-Service Capabilities?
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy? Read More
