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Year: 2024
Welcome to the era of Services-as-Software… where the lines between services and software are blurring
Two very different worlds, one based on humans and the other on technology, are becoming one blended, scalable solution we are calling Services-as-Software. In short, the line between services and software is blurring and eventually vanishing, and this progression has become more crucial than ever.Read More
Enterprise Blockchain is Not Dead
Blockchain isn’t dead. The technology has evolved, grown tougher, and found its niche in critical industries. This is more than just a simple opinion – as our HFS Pulse data reveals, the vast majority of enterprises still using blockchain today plan to increase their spending in the next two years – they wouldn’t do that without experiencing real value. In addition, the intersection of AI and blockchain holds incredible potential, particularly in addressing one of society’s biggest challenges: trustRead More
2030 HFS Services Technology Vision: The Future of Services is No Services
By 2030, we will be engaging with services primarily through technology, minimizing human intervention and maximizing efficiency. In fact, services will barely even be services anymoreRead More
Six in ten Americans will have their healthcare coverage severely impacted by Project 2025
Project 2025 dictates the removal of the Affordable Care Act, which will reverse history back to before 2010 when citizens could be refused insurance coverage for a pre-existing/chronic condition, which today impacts six out of ten citizens. This will have a huge impact on both citizens and their employers with so many people struggling to access and afford the urgent care they need.Read More
Back to drive the HFS sustainability talk track: Josh Matthews
We're delighted to announce that the analyst who made sustainably great... is back to MAKE SUSTAINABILITY GREAT AGAIN! Yes, folks, Joth Matthews has returned to the HFS analyst family!Read More
I’m backing Kamala
I am backing Kamala Harris because I believe she is our best bet to take us forward. I believe the US is still the land of opportunity. It was the country where I founded my first business in 2010, which has grown and prospered over the years.Read More
6 big things to fix US healthcare… sorta
HFS healthcare lead analyst, Rohan Kulkarni, names six big things we can address to fix US healthcare Read More
Global Capability Centers (GCCs)… The direction Indian IT must take to pivot from cost to value
While tech and BPO service providers have grappled with flagging enterprise demand and other market pressures, GCCs have thrived, with HFS estimating 2000 expected to be in full operation in 2025. So, are these GCCs genuinely the new face of Indian IT? And can they sustain their success and lead the Indian charge in global technology services?Read More
The great GenAI paradox: It can make you dumber
The reality of GenAI integration into the workplace reveals a paradox: while the initial productivity gains are evident, they often come with hidden costs that can offset the benefits by creating new challenges. The highest cost that must be addressed is when people become over-reliant on GenAI to develop solutions and suffer a decline in their learning capabilities.Read More
Is Rabbit R1 the biggest AI let-down yet? Even Satya was fooled…
Beware of AI snake oil, as some of it is very slippery indeed. Rabbit promised us freedom from app lock-in and all we got was more lock-outRead More
