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BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes
Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value propositionRead More
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A new Indian marketing model – pounding anyone with a pulse with PowerPoint
Just when you thought it may be safe to give up a couple of days of your life to get to know a service provider better, one of the Indian majors has added a whole new dimension to the sales cheese game.Read More
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The undisputed facts about outsourcing, Part 3: With outsourcing demand at unprecedented levels, can new buyers get across the finish-line?
HfS Research's "State of Outsourcing 2011" study of 1335 industry stakeholders, conducted with the Outsourcing Unit at the London School of Economics, points to a marked turnaround in outsourcing intentions as global economies reach a period of sustained (albeit limping) recovery. For many organizations today, clearly the short-term counter-recessionary measures have been executed through to fruition, leaving business function leaders under renewed pressure to seek out new operational strategies for driving out cost and improving global effectiveness.Read More
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The undisputed facts about outsourcing, Part 1: Buyers are saving money, but aren’t seeing a whole lot more
Whatever the motives buyers have when they outsource, the first critical metric they must reach is to save the money they were promised at the onset of the engagement. And we have spectacularly good news for the entire outsourcing industry - the cost savings targets are being met - and being met well, with over 95% of current buyers viewing the engagements as effective for reducing their operating costs. However, that's pretty much where the good news tapers off, as the rest of the results are pretty modestRead More
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Event Alert: Mahindra Satyam faces the global services industry – the bleeding has stopped, but can it regain its Tier 1 India provider status?
Mahindra Satyam recently staged it first analyst conference as a new entity, to announce to industry that its new structure was complete, and was a serious IT/BPO services competitor. Resurrecting itself from the biggest scandal in Indian outsourcing history, a renamed Mahindra Satyam has quietly been going about its business to rebuild trust and confidence in the firm. Read More
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Microsoft Dynamics Gets Saas-y
HfS has just published its first HFS Blueprint Report: Microsoft Dynamics Services 2017.Read More
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WNS Finally “On TRAC” To Automate And Increase The Intelligence Of Business Processes
Buyers Need To Be Proactive In Pushing For Automation And Technology Enablement In Their DealsRead More
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Digital, Cloud, SaaS and Automation Becoming Table Stakes When Choosing an IT Service Provider
The most important selection criteria for choosing an external service provider for IT Services generally, and specifically when choosing an infrastructure management, application management and consulting/IT strategy provider.Read More
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The SaaS Buyers’ Guides: The Business Case for SaaS is no different from On-Premise
We have had analyst interviews directly with 200 SaaS buyers in the past couple of years, and their motivations for buying SaaS are not as strategic as we would have expected.Read More
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The SaaS Buyers’ Guide: Five crucial steps to ensure you get it right
A quick no-fuss list of tips for SaaS buyers to stay focused on their strategic missions and desired business outcomesRead More
