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The Nasscom 2016 report: The era of unsettlement is upon us
From enthused to unsettled, service providers sober up as reality sets in Read More
And it’s all going to kick off at #Nasscom_ILF today!
We're excited to speak at four sessions at Nasscom in Mumbai, culminating with our State of Industry session at 11.15 this morning Read More
Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle
HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry Read More
What type of employee are you?
Go on - dare you to be honest =) Read More
Derk Erbé energizes our energy coverage at HfS
Derk Erbé is Research Managing Director for HfS, covering Digital Business Transformation and Energy, Utilities and Resource Industries Read More
Why 77% of the C-Suite really want provider-replacement therapy
Now is time for the C-Suite to step back in to broker that next wave of services transformation Read More
How Design Thinking could really help your brand strategy
This firm could definitely benefit from some Design Thinking to re-imagine its customer experience Read More
IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint
HfS unveils the industry's first Blueprint on Design Thinking capability Read More
Situational awareness, good manners and the ability to communicate are the keys to success
I drew some real inspiration from this recent speech from Bollywood actor R. Madhavan Read More
Download the industry’s updated Robotic Process Automation maturity model
HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy here Read More
