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Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation…
Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important one Read More
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The new HP Enterprise is now the #3 high value IT services provider
Love this merger or loathe it, the marriage of HPE and CSC has just spawned the third-largest high value IT services provider in the world Read More
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When did employees become “costs”?
Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminated Read More
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Accenture, Xerox, NGA HR, Aon Hewitt and ADP make the HR Operations-as-a-Service Winner’s Circle
HfS Research's Mike Cook authors the 2016 HR Operations-as-a-Service Blueprint Read More
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The back office is dead… long live OneOffice
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it Read More
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Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
The focus shifts to using consultants with real change management, process transformation, analytics and automation chops Read More
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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien Read More
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The future of work is about capabilities you (should) already have
New workforce trust is all about initiative, attitude, personality and trust Read More
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Accenture, Genpact, IBM, EXL, TCS, Capgemini and WNS lead the first As-a-Service lens of Finance and Accounting
HfS Research's Phil Fersht unveils the 2016 HfS Blueprint on Finance and Accounting As-a-Service Read More
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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
Enterprises need to create business manager roles to energize the Digital Generation Read More
