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Workday Services 2016 – The Cloud Juggernaut Rolls On
Enterprises are adopting a clear corporate strategy to move to cloud applications Read More
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The Art of Deal Negotiation: 5 Simple Tips
Doing business is all about making successful deals happen and negotiating them effectively. Getting deals done right says something about your own personal negotiating capabilities, but most importantly, it speaks volumes for your company’s brand. Read More
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Contact Center Providers are blissfully unaware they could lose key clients
Service providers need to step up their CX game Read More
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Can Indian engineering services providers engineer Brexit outcomes to their advantage?
While we all are debating the impact of Brexit, I feel that Brexit will be advantageous to Indian engineering service providers in the long-term, both in the post-Brexit UK and EU marketplaces. And it’s not that I am biased as I cover engineering services Read More
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The New Rule of Outsourcing: Co-Learning on the Job
Today, “learning on the job,” is a critical activity to do all the time, as digital technologies and business models change the way we work, not a little, but quite significantly and often at a breathtaking pace. Read More
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I Want To Be A Superhero — What About You?
Superhero movies have been particularly popular over the past several years, but long before then they’ve been a staple of our culture. We love the hero coming to save the day, helping fellow citizens and making the world better. In the movies (and in rea Read More
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Interview: Meet Samyr Jriri, the Sales Guru from Brussels!
Nine months ago, we needed to add more firepower to our sales function. To be precise, we needed top sales quality that could thrive with the HfS mentality and culture. We found that person in Samyr Jriri! Read More
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Automation Impact: India’s services industry workforce to shrink 480,000 by 2021 – a decline of 14%
New HfS Research covering 1477 industry stakeholders details the Automation-Impact Scenarios for the IT and BPO services industry across skill levels and countries Read More
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Successful Strategic Partnerships must go beyond the press release
Why are the strategic objectives so often forgotten in the hurry to get a deal done? Read More
