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We are all outcome workers, whether we like it or not…
Does anyone care how hard you work, or do they care what you have achieved? Read More
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Could the European Data Protection Regulation wreak havoc with Data, Automation and Cognitive solutions?
The General Data Protection Regulation became law in May and could dramatically impact the way companies deal with cloud services and artificial intelligence Read More
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Who are the leading IT and BPO services firms in EMEA?
HfS reveals the leading IT and BPO services firms in EMEA Read More
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Outcome-based Contracts Are A Nightmare – Do Them Anyway
There's a lot of difficulty in negotiating outcome-based contracts, but your success in the as-a-Service economy requires you to do it Read More
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The Kind Of “Food For Thought” The Services Industry Needs
An episode of Chef’s Table has eerily familiar themes that we talk and write about in the services outsourcing industry everyday. Read More
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Evaluating a Service Provider? Relevant Profiles at Last!
HfS has done it again. Bringing useful, real information to the Service Buyer community. Read More
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The Hitchhikers Guide to Intelligent Automation, Part I
To learn more about the complexity around the notion of Intelligent Automation, HfS has launched the inaugural Intelligent Automation Blueprint. Read More
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The HfS BPO Top 50: ADP, Xerox and Accenture lead the way
HfS reveals the leading 50 Business Process Outsourcing service providers by revenue Read More
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More than just a job
The service provider pendulum continues to swing towards a people focus Read More
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The next Steve Jobs iPhone moment? Pokemon Pokes at the Future of Augmented Reality in Engineering
Pokemon Pokes at the Future of Augmented Reality in Engineering Read More
