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Using the Wisdom of Crowds and the Wisdom of Experts in Book Selection and Service Provider Selection
I am amazed how my process of book selection has changed over time from the wisdom of crowds to the wisdom of experts Read More
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Christine’s Chapel… Services Gospel
Hear from IT services veteran Christine Ferrusi Ross why she joined HfS and her future plans with the analyst firm Read More
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Who are the leading IT and BPO services firms in North America?
HfS lists the leading IT and BPO services in North America by revenue Read More
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Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint
How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations. Read More
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Make your Candidates a Member of the Team Before They’re Employees
Does the onboarding process need a touch of mobility and design thinking? Read More
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Blockchain Microwave Chickens?
Because blockchain is a difficult concept to understand, many people do not seem to understand what it actually is, except that it will "revolutionize" lots of things... Read More
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Petco Makes Plans to Unleash the Promise of Digital Customer Experience
Planning for the future of CX involves a changing nature of service provider relationships Read More
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SaaS Deployments: It’s Good to Talk
Buyers need to connect with each other to get the maximum benefits from SaaS deployments. Read More
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Employees are Customers too – Enterprises must channel their “inner” Omnichannel
In a recent podcast about omnichannel, an interesting spin on the topic came up. As posed by my colleague Fred McClimans: “Omnichannel applies to the internal business/partner operations just as much as the consumer side of the market - why isn't this given enough attention? Or is it?” Read More
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Lessons engineering service providers should take from Tesla’s Master Plan
Pareekh Jain's take on Elon Musk's new master plan for Tesla Read More
