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Retailers Need a Digital Architect to Save their Legacies
Walmart/ Jet.com Signals Major Business Model Changes for Retailers Read More
I’m going through an analog transformation…
Phil Fersht is taking a few days away from the blogosphere (gasp) going through an analog transformation Read More
Interview: Meet Sunjeet Ahluwalia, the sales elephant from India!
Sunjeet Ahluwalia has joined per August, and today I wanted to give you a little more background about him. Read More
No more (offshore) heroes anymore? The big shift left continues.
Looking at the results of the leading offshore service providers. Read More
Why We Should Love Procurement
Many executives express their frustration with procurement frequently claim, “they just don’t understand what I need, and obstruct me from achieving my goals”. Procurement is often seen as that last hurdle before reaching the finish line like a police off Read More
Welcome to the era of outsourcing stability. Now let’s automate stuff
Let's congratulate ourselves: The FTE-based labor arbitrage model has really worked – and a lot better than we thought! Read More
Did Randstad just pay $429m too much for Monster?
Why did staffing giant Ranstad buy the shriveled remains of a legacy resumé-based online recruitment site? Read More
HfS unveils the first ServiceNow Services Blueprint report, with CSC, Cognizant and Accenture leading the pack
HfS unveils the first ServiceNow Services Blueprint report, with CSC, Cognizant and Accenture leading the pack Read More
Why Cognitive Product Support is in full swing
Rethinking Software Product Support in the As-A-Service Economy Read More
Using the Wisdom of Crowds and the Wisdom of Experts in Book Selection and Service Provider Selection
I am amazed how my process of book selection has changed over time from the wisdom of crowds to the wisdom of experts Read More
