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HR Best Practice? Yeah, Right
HR practices truly are “best” when they directly support both a company’s target culture and their workforce strategies aimed at creating a great customer experience. Read More
Why Customer Delight is Overrated
Bad customer experiences have a much greater potential to do business damage than great experiences do to have a positive impact Read More
The year of the HfS Infographic begins… in earnest
The IT Services Market Primer 2017 Read More
Offshore has become Walmart…as Outsourcing becomes more like Amazon
No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating model Read More
Talking Blockchain Business Models and Network Ownership With HCL
HCL sees a lot happening in security and privacy, as well as regulatory agencies stepping up to help businesses form some governance policies around blockchain. Read More
Capital Markets Operations Blueprint Explores the Perfect Storm for Services
Banks and capital markets firms are severely challenged in predicting strategies for long-term sustainability in a changing market and need to have several strategies in play to meet short-term cost pressures. Read More
Meaningless data makes way for PCV: Pointless Crap Visualization…
HfS uncovers more rubbish visuals from analysts that make no sense Read More
The offshore shift left part 2 – Q4 better be good…
Offshore providers continue to shift left as we wait for all the Q4 results Read More
ADP Crosses the Transactional HR/Payroll (Branding) Chasm in Acquiring The Marcus Buckingham Company
Maximizing team performance and improving employee engagement are both winners in their own right as HCM themes to focus on. Read More
Digital Marketing Operations Services: Disrupting the Agency Model
Part 2: An analysis of the diverse competitive landscape Read More
