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Four Golden Rules to save the Indian IT Industry from Trump
Barely two weeks into his presidency and the whole Indian IT industry is literally freaking out with Trump's new visa legislation Read More
Digital Customer Service BPO: A Chat with HGS
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferences Read More
From Designing to Doing: Enabling Design Thinking into Solutions and Results
The benefit of infusing design thinking into traditional consulting and outsourcing companies Read More
BPO Market Primer – Watch This Space For the Update in April
We have here the companion primer cover the BPO market for 2015 to 2021 Read More
Retail Embraces the Digital OneOffice and Optimizing the In-Store Experience (NRF report)
Retail giants and small retail innovators, moving to OneOffice is about enabling the ability to support heightened customer expectations and often strengthening business fundamentals in order to do so Read More
Salesforce Services Blueprint 2017: Leaders demonstrate commitment, dedication, and investment
What has changed since our 2015 analysis of Salesforce Services providers? Quite a lot.. Read More
Why the Time is Right to Evaluate Predictive Capabilities in HCM Systems
Predict all employee-related outcomes that materially impact business performance, understand why the outcome is likely, communicate why this insight matters, and determine and pursue the key actions needed Read More
Harman, Accenture and Atos are bossing emerging IoT Services, but we need real IoT algorithms and security standards
Harman, Accenture and Atos are bossing IoT Services as the Digital OneOffice emerges Read More
Make Sure Your Managed Security Services Provider Keeps Current With Your Changing Security Posture
A company’s security posture changes often. The change can be company-created, for example, by opening an office in a new geography or entering a business with different regulatory requirements for data protection. Read More
VCU Health tests telehealth for shortening time to treatment for stroke patients (#telestrokecare)
At the heart of the effort is empathy – making an effort to “get inside” the experience of each person involved, understand their needs, and how to address those needs both simply and effectively. Read More
