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Stop sawing that plank with a fish: An RPA 101
While the parameters of the conversation were broad, there are four key takeaways that I’d be happy to share with you. Read More
Transforming the Digital Customer Experience—Four Ways to Move from Theory to Practice
Key themes that customer experience oriented companies can take away as they look to implement customer experience strategies within their organizations and in conjunction with their service providers Read More
A Moment of Transformation with the “New Sitel”
Here’s what I learned as one of the analyst community members that spent time with Sitel executives and 70+ clients and prospects at its 2017 Miami Analyst Day and corresponding Customer Summit this week Read More
WannaCry emphasises the dire need for automation and cognitive in security
Too often, standards aren’t keeping up with the changing threat landscape - you’ll never collect the necessary data manually. Your automation investments must involve analytics to find patterns in the data so your team can take appropriate next steps Read More
Frank D’Souza: We’re now experiencing the biggest shift since the Internet
HfS analyst Phil Fersht interviews Cognizant CEO Francisco "Frank" D'Souza on the shift to Digital and Cognizant's navigation through the industry's choppy waters of 2016 Read More
Are automation PoCs leaving you in robotic limbo?
“Why aren't those [anticipated] 40% cost savings happening each time someone slams in some software and hopes it somehow eliminates manual labor because they can access a bot library? In fact, why are a third of RPA pilots just left hanging with no result Read More
Automation doesn’t have to be a dirty word…
The challenge is that speculation drives much of the discussion, rather than quality data and analysis. Read More
Don’t let our crazy orthogonal ideas be pecked to death by negativity
It’s only when you make cerebral room to nurture some crazy, orthogonal thinking do you create inspirational work like the Digital OneOffice Read More
Is your current job the end of the line?
So how do we survive? Here are seven tips to seriously save you... Read More
How a chicken, Clay Christensen, Nikki Beach and a bunch of Utility executives provide a sunny outlook
Derk and Bram crossed the Atlantic to meet the cream of the crop of the Utility industry in Miami for the International Utilities and Energy Conference, hosted by Accenture Read More
