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Ian Maher… Sourcing Star
Phil Fersht interviews Ian Maher, the automation and outsourcing genius behind the Hanover Insurance Group Read More
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Can virtual assistants help to heighten the value of customer interactions? CSS Corp looks to Yodaa for wisdom.
CSS is piloting Yodaa across 3 clients and 1 client has already gone live with the virtual assistant. Read More
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Time to get worried about being automated… very worried
The very essence of our corporate existence, the conference call itself, is in grave danger of going robo. We're done folks... Read More
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Technology: Terminator or Salvation?
These days, all we talk about is technology's detrimental impact on work. I want to look at the positives that new technologies are bringing to work. Read More
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IBM partners with Automation Anywhere: Great for AA, but IBM’s cognitive automation strategy just got more confusing
Many stakeholders don’t understand the differences between RPA and RDA and this partnership just adds more confusion to the mix Read More
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Getting into the Top 50!
I just wanted to repeat the advice I gave out last year about the report and the list Read More
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Blockchain still not enterprise ready, but the Hyperledger Fabric 1.0 release can show the way
Hyperledger Fabric is younger than many others, but there are three characteristics that make it important for enterprises that want to solve business pain points, leveraging Blockchain Read More
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HCL’s CEO CVK talks three lane growth strategy: Mode 1-2-3
HfS CEO Phil Fersht sits down with new HCL boss CVK to talk about the firm's approach to the changing tide of global IT services industry Read More
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136 enterprise RPA users have spoken and 58% are positive about the business value
The 2017 HfS 'State of Automation Study' reveals the real impact of RPA from 136 enterprise installs Read More
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Accenture Expands its Digital Frontier with Intrepid – Another Pearl in the String of Acquisitions
Accenture’s strategy goes beyond the ambitions of growing and maintaining the largest digital agency in the world. Read More
