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Covid-19: Learn to live and work with it… Fast
We are not going to shut ourselves at home and lose our minds for the next few weeks... this thing is not going to ruin our lives. We just can’t let it.Read More
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Live from New York! Scaling automation and AI most impacting business stability and growth
The HFS NYC FORA summit polls 200 enterprise leadersRead More
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As 47% of enterprises seek to reduce their reliance on outsourcing… we’re going straight to digital
The industry has spoken and it's clear where they will invest - in partnerships that can accelerate the move to digital without all the painful and costly steps to get there. And the areas most primed to make this happen are where the staff have alreadyRead More
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Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
Enterprises must navigate the changing of the guard for intelligent customer experience servicesRead More
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Time to tune in to Tapati!
Tapati Bandopadhyay joins HFS research to lead our India research operations and expand coverage of AI and IT servicesRead More
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Phil’s 2018 Disruptor Awards!
Phil hands out some 'Disruptor Awards' to 10 people who impacted the world of business operations in 2018Read More
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Seven deadly misnomers why these billion dollar RPA valuations are insane
The world has gone mad as UiPath claims a valuation of $3 billion. We proffer seven reasons why some people who struggle to understand RPA are losing their grip on reality.Read More
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Don’t dog nod your way to unemployment. Read this and get on your soap box
Nigel Barron comments on the fact that he had no choice but to be a dodding nog...Read More
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Offshore outsourcing died with Trump. Now value-based partnerships are rising from the ashes…
New data from the HfS/KPMG State of Industry study shows IT offshoring slipping from 20% to 5% growth over just the past four yearsRead More
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Can Infosys be the one to challenge Accenture’s digital services dominance?
The cards have being played from Infosys' new CEO Salil Parekh - and it's a concerted digital play to offer clients an alternative to AccentureRead More
