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HFS Research partners with Zoom to Improve Employee and Customer Experiences, and Eliminate the Mute Button
Leading analyst firm to improve meeting quality, collaboration, and behaviorRead More
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Derk Erbé energizes our energy coverage at HfS
Derk Erbé is Research Managing Director for HfS, covering Digital Business Transformation and Energy, Utilities and Resource IndustriesRead More
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Making hay after the sun has set on legacy outsourcing… meet John Haworth
John Haworth, Chairman of the HfS Sourcing Executive Council, talks to Phil Fersht about why he joined HfS and the upcoming buyers' summit in Harvard SquareRead More
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Welcome to Networking 2.0 – HfS and SIG are moving the needle for the sourcing industry
The biggest issue in today's sourcing industry is the need for a truly independent and high-value environment for sourcing and outsourcing practitioners to collaborate and share knowledge. HfS is delighted to announce an exclusive industry partnership with the premier membership organization that has served sourcing and outsourcing professionals from Global 1000 companies throughout a 20-year history: the Sourcing Interests Group.Read More
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HFS goes bigly… with Tom Quigley
Tom Quigley joins HFS as Chief Marketing OfficerRead More
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HfS brings O’Brien’s brains on board
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel OperationsRead More
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HFS makes a dash for the Ash… Ashish Chaturvedi joins the analyst dream team
Ashish Chaturvedi is taking on a global Practice Leader role for HFS Research, based out of Bangalore, where he previously worked as a Principal Analyst and Program Lead for sourcing advisor ISGRead More
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The healthcare payor BPO situation in 2011: Will Reform shatter a complacent industry?
Despite the value health care payors provide their customers, payors’ processes are complex, manually intensive, and prone to error. One consumer’s visit to the hospital generates substantial legal paperwork, complex approval processes, coordination of benefits with other insurers, and a blizzard of bills, notices, and follow-up calls that require months to resolve. This post elaborates on the new HfS Research report on the current state of healthcare payor Business Process Outsourcing.Read More
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HfS slam dunks with Stevie!
HfS is delighted to welcome Steve Dunkerley to lead the FORA leadership roundtables and summitsRead More
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HfS Data Products are here!
We are shifting gears and will set out our new vision for data within HfSRead More
