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Finally the industry has credible RPA product benchmarks from 359 superusers
HfS Research releases the first credible RPA customer experience benchmarking research, covering the leading 10 products across 359 stakeholders Read More
The G2000 is still cost-obsessed, but getting there now depends on process robotics, predictive data, OneOffice alignment and a whole lotta pain
Sometimes ripping out the very fabric of what got you here is what you have to do to survive in the future Read More
The why, the what and the how of the HfS Digital OneOffice
The HfS Digital OneOffice operating framework is the HfS vision for the business operations endstate for #digital organizations Read More
Sticking to his Nitin
Phil Fersht interviews Mphasis CEO Nitin Rakesh Read More
Offshore outsourcing died with Trump. Now value-based partnerships are rising from the ashes…
New data from the HfS/KPMG State of Industry study shows IT offshoring slipping from 20% to 5% growth over just the past four years Read More
Japan: The Land of Rising Automation
Japan’s skills crisis is driving automation at a breakneck pace Read More
Can Infosys be the one to challenge Accenture’s digital services dominance?
The cards have being played from Infosys' new CEO Salil Parekh - and it's a concerted digital play to offer clients an alternative to Accenture Read More
We’re becoming obsessive social networkers with a huge appetite to learn from each other
New data shows the ability to partner, be intellectually curious and creative are the most in-demand skills Read More
Gartner fails spectacularly with its 180 degree flip on the impact of AI Automation on jobs
While many people love to keep spinning new headlines everyday, in the hope #fakenews is now the #realnews, some of us still have memory banks that last longer than one week, especially when CIOs spend billions of dollars for this type of council Read More
Fed up with the AI nonsense? Well here’s your reality check…
An unvarnished, unsponsored, unpuffed view of the AI enterprise world from HfS Read More
