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Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
March 16, 2019 | Phil Fersht, Melissa O'Brien
Enterprises must navigate the changing of the guard for intelligent customer experience services Read More
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Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move
March 03, 2019 | Phil Fersht, Elena Christopher
Phil Fersht and Elena Christopher visiting with the AntWork team for the firms first analyst briefing in the Maldives Read More
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We really do not have to be this boring!
February 27, 2019 | Phil Fersht
Seriously... Read More
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NASSCOM 2019: Has the Indian IT industry become… boring?
February 23, 2019 | Phil Fersht
Phil Fersht reports on the 2019 NASSCOM Technology Leadership Conclave Read More
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Everything you ever needed to know about Brexit but never dared to ask…
February 22, 2019 | Phil Fersht
There's no-one like John Oliver to explain this mess in a nutshell Read More
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Bathgate’s Blue Prism: Delivering RPA in a very British way
February 16, 2019 | Phil Fersht
Unfathoming the future of Blue Prism Read More
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Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative
February 12, 2019 | Phil Fersht, Saurabh Gupta, Madhuparna Banerjee
HFS shortlisted and assessed 10 leading providers' digital change management prowess: Accenture, Capgemini, Cognizant, EY, Genpact, IBM, Infosys, KPMG, TCS, and Wipro Read More
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Holding the automation cards… Meet Francis
February 04, 2019 | Phil Fersht
Francis Carden is the robotics guy leading Pega's development in the space. He talks to HFS CEO, Phil Fersht Read More
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(Weekend rant) Levin: a fading symbol of the legacy analyst industry? Or a hero helping edge those dots up the MQ for misunderstood vendors?
February 02, 2019 | Phil Fersht, Ollie O’Donoghue
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Time to tune in to Tapati!
January 26, 2019 | Phil Fersht
Tapati Bandopadhyay joins HFS research to lead our India research operations and expand coverage of AI and IT services Read More
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Newer posts 1 … 29 30 31 32 33 … 198 Older posts

Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations

Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move

We really do not have to be this boring!

NASSCOM 2019: Has the Indian IT industry become… boring?

Everything you ever needed to know about Brexit but never dared to ask…

Bathgate’s Blue Prism: Delivering RPA in a very British way

Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative

Holding the automation cards… Meet Francis

(Weekend rant) Levin: a fading symbol of the legacy analyst industry? Or a hero helping edge those dots up the MQ for misunderstood vendors?

Time to tune in to Tapati!

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By Phil Fersht