- Search
-
Service providers are investing ahead of the curve in GenAI, but are enterprises truly ready to partner with them?
Which of today's leading service providers have the real chops to provide GenAI value at scale? Who's actively backing up their big rhetoric with real know-how and capability? Well... after an exhausting process of researching the 35 market leaders, their customers and partners, we can provide the industry's first real view of how the GenAI services landscape is shaking out.Read More
-
Azeem Azhar: Will bad processes kill your GenAI revolution?
In a fireside conversation with HFS Research CEO and Chief Analyst Phil Fersht, AI evangelist Azeem Azhar offers evidence that LLMs are already helping people do their work quicker, at higher performance levels – and with greater employee satisfaction.Read More
-
Employers can save $350 Billion a year if they shift to a self-insured healthcare model
Self-insured employers have a generational opportunity to course-correct on the health and care needs of their employees in an apolitical, sustainable, and materially cost-effective mannerRead More
-
GenAI isn’t just eating software, it’s dining on the future of work
Phil Fersht caught up Paul Daugherty on the potential impacts of GenAI on enterprises and the workforce. Paul's been a bastion of AI for well over a decade and is the Chief Technology and Innovation Officer at Accenture.Read More
-
As ChatGPT goes Enterprise, here are Ten GenAI Reality Checks you need to take…
Barely ten months after its birth changed the world of technology, OpenAI unleashes ChatGPT Enterprise, where enterprises now have "Enterprise-grade security and privacy, unlimited higher-speed GPT-4 access, longer context windows for processing longer inputs, advanced data analysis capabilities, customization options, and much more." Assuming the 20 enterprises that road-tested ChatGPT Enterprise experienced these benefits in double-quick time, you have to take a serious look at scaling up GenAI tools or risk getting left behind with the most hyped technology since the Internet came to be... here are 10 reality checkpoints you must consider Read More
-
Disrupt or be disrupted: The soaring pace of innovation in payments
HFS launches its first-ever cards and payments Horizons report. Payments demonstrate the fastest innovation cycles in BFS and are in a constant state of disruption as digital models decimate the cost and data intelligence capabilities of legacy systems. Payments-industry shifts are forcing incumbents to work harder to capture growth, pick up the pace of digitization, gain economies of scale, and manage risk—all while contributing to innovation. These demands can be overwhelming, but the potential for growth and innovation in the payments space is real. Therefore, attracting new players in great numbers, crowding the market, and raising the competitive stakes.Read More
-
GenAI is meaningless, unless it is toasted
The tech world must convince people how amazing the GenAI experience is to them, genuinely demonstrating how they can immerse themselves in a new technology that everyone can immerse into their daily lives. GenAI may not be toasted, but it can make you happy.Read More
-
Krithi’s first TCS re-org… One step forward and two steps back?
Is the new TCS org structure really going to propel the company forward in the AI-driven era where scarce skills in areas such as GenAI are at a premium and intra-company collaboration and training are more critical than ever? Does having an all-male leadership team send the right message to clients and employees, where diversity is so important to its culture and enticing the best young talent? Phil Fersht and Saurabh Gupta look into new TCS CEO K Krithivasan's first major re-organization of his TCS tenure.Read More
-
HFS doubles down on Dana!
With a background in Anthropology and IT, Dana Daher brings a unique human-centered perspective to the world of technology. In her new analyst role with HFS, she will collaborate on key research areas impacting clients across Employee Experiences, including HR technology, EX services, automation, generative AI, DEI, and sustainability.Read More
-
IBM’s acquisition of Apptio can shine if IBM Software and IBM Consulting work together to deliver cost-managed innovation at speed
HFS believes this is a good deal for both IBM and Apptio. IBM didn’t have much spend data; therefore, there is little overlap in terms of products. The ambition is bold. But the Holy Grail of operations is having an operational single pane of glass that includes automation and AI. If IBM can integrate all those acquisitions and get all that telemetry data out of its often highly specific domains, it can achieve strong differentiation in the market. Conversely, Apptio had hit a sales plateau as it struggled to scale its sales reach. Getting $4.6bn for hitting a plateau is too good an opportunity to turn down.Read More
