SBA: Please stop spanking bots

SBA: Please stop spanking bots
April 30, 2020 | Phil Fersht, Elena Christopher
APIs, humans and bots need to work within system parameters, or we're always going to have failures of scale like this one. Read More
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Welcome Ram… he’ll get you out of a jam
April 26, 2020 | Phil Fersht
Ram Rajagopalan joins HFS' India operations as Consulting Director Read More
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Don’t you wish you’d done more? The digital workforce that wasn’t finally has its burning platform chance to shine
April 18, 2020 | Phil Fersht, Elena Christopher
if there’s ever been a time we needed a digital workforce to augment humans, it’s now as 54% of major enterprises we surveyed this month seek to increase their process automation investments Read More
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Digital Associates finally have their flaming platform
April 12, 2020 | Phil Fersht, Melissa O'Brien, Emily Coates
HFS examines the world of chatbots and their more sophisticated cousins, Digital Associates Read More
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Leaders embracing an infinite mindset can flourish during these times
April 05, 2020 | Phil Fersht, Sarah Little
With no defined time horizon, no clearly-defined rules, and with players that may enter and exit at any time, the primary objective of an infinite game is quite simply to keep playing Read More
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Sorry Folks…
April 01, 2020 | Phil Fersht, Reetika Fleming
April Fools is cancelled this year Read More
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Coronavirus cruelly exposes the fragility of the offshore outsourcing industry: Will clients trust all their eggs in one basket again when this is over?
March 22, 2020 | Phil Fersht, Ollie O’Donoghue
The outsourcing industry is fast-becoming be the first vital piece of the global economy to come under the microscope as we look at the world post-coronavirus Read More
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In times like these you need to pivot your business model… now!
March 20, 2020 | Phil Fersht, Tom Quigley
In time like these you need to pivot your business model... now! Read More
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Quarantine… there is no choice
March 20, 2020 | Phil Fersht
Quarantine... there is no choice who you Read More
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Covid-19: Learn to live and work with it… Fast
March 15, 2020 | Phil Fersht
We are not going to shut ourselves at home and lose our minds for the next few weeks... this thing is not going to ruin our lives. We just can’t let it. Read More
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