Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic
The Pandemic has driven the imperative to manage the intersection between traditional BPO delivery and digital capability Read More
Meet the billion-dollar baby process miner who steered clear of buying an RPA product
HFS CEO and Chief Analyst Phil Fersht thought it about time he caught up with Celonis Co-Founder and Co-CEO Alex Rinke. Read More
The Revolution in Education and Work: Is it for Real?
Ravi Kumar and Tom Friedman share their insights on the changing complex nature of governments, enterprises and education systems... Read More
The Five Fundamental Changes that have Reset how we Work
We talk a lot about a “return to normal,” but deep down, we’re starting to suspect those days are gone for good... Read More
Nominations now open for the inaugural HFS OneOffice Awards!
Start your entry today. The inaugural HFS OneOffice Awards showcase teams and organizations that have embraced change, taken decisive steps, and transformed their processes and technology to take their businesses into the new era. Read More
EY, Accenture, Infosys, TCS and IBM lead the unchaining of supply chain services
The scope of innovation is expanding beyond the functional silos. It needs to extend beyond the four walls of your organization, and requires collaboration across multiple organizations with common objectives around driving entirely new sources of value Read More
Dig in with Dr. Truong Gia Binh – How Vietnamese IT services powerhouse FPT is vying to be a global transformation challenger
FPT has charted its roadmap to enter the Global Top 50 digital transformation provider list in the coming decade – let's dig into what will take them there. Read More
Sitel buys SYKES. Now a CX juggernaut triumvirate emerges with Teleperformance and Concentrix
While scaling up to compete with Teleperformance and Concentrix is clearly the game-plan, Sitel/SYKES needs to focus on the value of the parts and integrate at speed Read More
Unleashing cultural innovation is dictating the emerging work environment
Much can be achieved in a pure remote model, but it's simply not sustainable for a healthy, energizing work environment in the medium-long term Read More
Time for some Sharma Karma
Phil Fersht sits down with Accenture's Chief Exec of Accenture Operations Manish Sharma Read More
