My 10 cents on HR and seats at tables
In a world of rampant change, where firms are constantly globalizing, restructuring, outsourcing, divesting and acquiring, the need for the operational executor has never been so intense Read More
The worst mistakes companies make when they evaluate BPO – and how to avoid them (Part I)
Yes, BPO can offer firms cost savings and the opportunity to add rigor and standardization to their processes. However, if you don't go about evaluating it correctly, you may never get the chance to find out Read More
China and BPO? Don’t bet your mortgage on it
China has potential to develop a compelling BPO industry, but there are many obstacles the country needs to combat, in order to develop this beyond an industry that is merely serving a sub-region. Read More
Will the HR function have a seat at the corporate table in 2008?
With many businesses undergoing complex change with outsourcing, globalization and this predicted economic downturn, the role of HR have never been so important as it is today Read More
Is India adapting to the Night Shift?
These health and social issues are very symptomatic of a developing economy like India - and my only surprise is the speed at which it is happening. Read More
The 2008 Presidential Election and Outsourcing
I thought it would be interesting to have a "reverse poll" and get your take on who you would LEAST like to see in the Whitehouse next year Read More