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China and BPO? Don’t bet your mortgage on it
China has potential to develop a compelling BPO industry, but there are many obstacles the country needs to combat, in order to develop this beyond an industry that is merely serving a sub-region. Read More
Will the HR function have a seat at the corporate table in 2008?
With many businesses undergoing complex change with outsourcing, globalization and this predicted economic downturn, the role of HR have never been so important as it is today Read More
Is India adapting to the Night Shift?
These health and social issues are very symptomatic of a developing economy like India - and my only surprise is the speed at which it is happening. Read More
The 2008 Presidential Election and Outsourcing
I thought it would be interesting to have a "reverse poll" and get your take on who you would LEAST like to see in the Whitehouse next year Read More
Globalization of labor and outsourcing will dominate Human Capital strategy in 2008
"Organizations will look for ways to pull jobs apart to find pieces to outsource. Thought must be given to the motivation of workers assigned “pieces” of the work." Read More
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Outsourcing innovation at Burger King
Not only is the fast food giant driving customer loyalty, but it also is leveraging the latest sourcing models to drive down costs and improve the customer experience.... Read More
New faces of Finance and Accounting Outsourcing
It's been quite a year in the world of FAO, with a current of deal activity, new entrants into the industry and a lot of new faces to drive the business and address the market Read More
Hoovering up the transactional stuff… is NCO becoming the ADP of F&A Outsourcing?
The added capabilities in the Philippines and Latin America put the firm in a strong position to compete for global AR contracts, service all the necessary major languages, and jostle service delivery across several low-cost locations to accommodate multiple time zones, combat attrition issues and the appreciation of currencies such as the Rupee Read More
