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Xerox copies Dell’s example and acquires ACS, but again, where’s the fit?

September 28, 2009 | Phil Fersht

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Forget Platform BPO, it’s really about the Business Services Cloud (Part II)

September 27, 2009 | Phil Fersht

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Swine Flu can impact your service levels

September 24, 2009 | Phil Fersht

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Scale the peaks of FAO… in Tampa

September 22, 2009 | Phil Fersht

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The Dell finally tolls – but is this the right fit?

September 21, 2009 | Phil Fersht

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Independence Statement

September 19, 2009 | Phil Fersht

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The art of blog: credibility is in the eye of the beholder

September 18, 2009 | Phil Fersht

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Stephanie Moore’s Law

September 15, 2009 | Phil Fersht

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Derail the Healthcare gravy-train: introduce competitive multi-sourcing

September 11, 2009 | Phil Fersht

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Forget Platform BPO, it’s really about the Business Services Cloud (Part I)

September 09, 2009 | Phil Fersht

What's interesting is this coming together of the IT/BPO model. And it's becoming much more sophisticated then simply providing a platform and some low-cost processing services. It's about integrated business services where the provider delivers the hosting, the application skills and the business services needed to help clients achieve specific business outcomes. Read More

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Newer posts 1 … 163 164 165 166 167 … 197 Older posts

Xerox copies Dell’s example and acquires ACS, but again, where’s the fit?

Forget Platform BPO, it’s really about the Business Services Cloud (Part II)

Swine Flu can impact your service levels

Scale the peaks of FAO… in Tampa

The Dell finally tolls – but is this the right fit?

Independence Statement

The art of blog: credibility is in the eye of the beholder

Stephanie Moore’s Law

Derail the Healthcare gravy-train: introduce competitive multi-sourcing

Forget Platform BPO, it’s really about the Business Services Cloud (Part I)

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By Phil Fersht