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Deborah Kops, Contributing Analyst, Sourcing Change Management
With experience as a corporate managing director, consulting partner and provider, Deborah has a unique perspective on the major challenge to outsourcing and shared services implementation—effectively and sustainably changing the way people work in light of the myriad implications of sourcing—new relationships, different cultures, enhanced technologies, different delivery locations, new cost structure, changed workflows, focus on the customer, increased quality, introduction of commercial structures, and other considerations Read More
Edward Brooks, Contributing Analyst, Legal Process Outsourcing Strategies
Ed Brooks is contributing expert advice and analysis on the growing Legal Process Outsourcing Market (LPO) for HfS Research's clients. Read More
Phil Hassey, Contributing Analyst, Asia/Pacific BPO Strategies
Phil Hassey is a respected veteran services analyst, based in Sydney Australia, who contributes regularly to HfS Research's coverage of Asia/Pacific Business Process Outsourcing trends and dynamics. Read More
Ray Wang, VP and Principal Analyst, Constellation Research
R “Ray” Wang's dynamic presentation style brings life and energy to technology and business topics such as business process transformation, next generation software, SaaS/Cloud solutions, social CRM, analytics, and ERP. He is the author of the popular enterprise software blog “A Software Insider’s Point of View.” Read More
The great analyst firewall: will banning analysts from blogging damage the traditional research business, or help create an entirely new one?
The technology and services industry is desperately searching for its mojo, and analysts can help provide the catalyst. Muzzling their views by keeping them from using social-media channels is a worrysome trend Read More
The Atwood Files: Adam Smith got it right!
Over 350 years ago he observed and defined the concept of markets, specialization of labor, demand, all of it. As capitalism grew we saw these concepts first in the industrial revolution. Entrepreneurs saw that they could manufacture goods, weave cloth, and generally produce things by breaking a job down into parts and then using their capital to create machines that produced regular, repeatable pieces in large quantities with smaller and smaller amounts of labor. Read More
The Industry Speaks, Part VI: Customers increasingly look to industry-specific BPO solutions, but which vendors will ultimately invest to define and deliver them?
The move to greater domain-specificity is intrinsically tied to the business utility model of the future, where we are starting to see signs of the convergence of SaaS, Cloud and BPO/ITO models within an engagement structure Read More
