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Why aren’t I happy with my outsourcer?
How many times have you heard someone say that all our service metrics are green, but the relationship is red? This sort of non-specific concern about an outsourcer seems to be as old as outsourcing itself. Read More
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Why Senator Schumer’s proposed call center tax is detrimental and unproductive for the US economy
When is comes to "bringing US jobs back onshore", we repeatedly seem to get all sorts of legislation that, quite simply, is focused on restricting our busineses' competitiveness, when we should be looking at helping them invest in new talent and entrepreneurialism, rather than penalizing them for trying to be competitive in today's global environment Read More
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Innovation and Bobby McGee: just another word for something left to lose
Innovation in BPO is more of a must-have cliché that features prominently in corporate presentations and RFP prefaces rather than as a delivered reality which significantly impacts business performance. Read More
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Wip-ping sourcing into shape with Suresh Vaswani
If anyone had told you a few years ago that Wipro would have a market cap of more than $30bn, you would have made a few discreet calls to their doctor, or perhaps their math teacher. But today, the Bangalore-headquartered firm has firmly shed the tag of That Indian IT firm which makes the diapers, to become a genuine leading global IT services and BPO enterprise, with 105,000 employees. Read More
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The Buy Family thunders home yet again!
Aside from air strikes, ash clouds, oil leaks and Sarah Palin's previous plea to "drill baby drill", global media attention was briefly diverted, last week, to Edinburgh as some of BPO's top buyers and providers bravely duked it out the SSON's European Shared Services & Outsourcing Week. Read More
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Innovation in BPO purgatory, Part II: Enterprise buyers are blaming themselves for innovation failure
It is abundantly clear that enterprises buyers recognize that the blame lies a lot more in their camp than their provider's, with well over a third citing poor change management and communications as a great concern, coupled with the fact that their current governance team has little juice internally to drive an innovation agenda. Read More
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NetSuite – the new admiral of BPaaS, Part II
The cost of managing IT infrastructure is four to five, or even ten times the license cost. It’s enormous. We’ve eliminated all the cost to manage this stuff, so that’s a huge advantage for BPOs Read More
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Enter NetSuite – the new admiral of BPaaS?
Hot on the heels of its recent alliance annoucement with Genpact, we caught up with NetSuite CEO Zach Nelson to get his take on Business Process Outsourcing delivery, and how he intends to leverage that channel to oust incumbent ERP platforms from midmarket businesses with his cloud computing business management software suite. Read More
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Happy 3rd Birthday, Horses for Sources
493 posts, 2386 comments and THREE YEARS later... Horses for Sources enters a fourth year of thunderous frolics... thanks for all your support and comments. Keep 'em coming! Read More
