- Search
-
Get your RFP response singing… with Jolie
Nothing beats first impressions when a provider declares its intention to be your service partner. Read More
-
The Industry Speaks about Cloud, Part III: business and IT finally agree – IT must tool-up to enable cloud business services
Savvy CIOs are developing themselves into Cloud-enablers by honing their sourcing and service integration skills. Our Cloud Business Services study, conducted in conjunction with the Outsourcing Unit at the London School of Economics, contrasts many differing views and expectations from business and IT executives about Cloud business services... however, both sides do agree on one thing—the crucial enablement role that IT executives must adopt to provision Cloud business services. Read More
-
Everything you ever needed to know about today’s Finance and Accounting Outsourcing industry… but were afraid to ask
Phil Fersht will reveal new HfS Research industry findings from its 2010 FAO deal review and present the views and intentions of several hundred HfS research subscribers. Stan Lepeak, Claudio Altini and Rick Bertheaud will give you the low-down from their client discussions, in addition to revealing some snippets from their brand new FAO service provider performance study. Read More
-
Learn how to assemble an airplane in mid-air… and become a Shared Services Outsourcing Professional
It's time to learn-up and sign-on to the SSON Managed Certification® and Online Learning Program, which kicks off its second session next Monday 29th November. And we've arranged for HfS subscribers to enjoy a 10% discount Read More
-
Tread Carefully Through Europe
Buyers care where their providers are because stability, talent pool, infrastructure and the business and legal environment, determine how successful the relationship is going to be. Central and Eastern Europe is a fragmented region where cost, quality and scale varies. Read More
-
Cutting to the chase with Capgem’s Chris Stancombe
Did you hear that one about the British geophysicist who became an accountant, ran an African engineering business, has been a COO, CIO and CFO, before winding his way into the sourcing business with Accenture, and subsequently Capgemini, where he helped jump-start their BPO business? Today, Chris Stancombe has worked in BPO for nearly a decade, and now heads Capgemini's Global Finance and Accounting Outsourcing practice. Read More
-
Meeting even those simple metrics can sometimes be a challenge…
even your granny could have put that one away... Read More
-
Outsourcing: no fun for the soon forgotten
Outsourcing is the only business change I know where employees are told their jobs are moving offshore, yet they are expected be good really sports and continue to process checks/answer calls/manage claims until the day they are escorted out the door, personal effects in arms. And our managers think their “restructuring” tasks are over, and it’s on to making sure the transition doesn’t go pear-shaped. Read More
-
The social sourcing train is leaving the station. Are you on it?
People are increasingly demanding their daily serving of content served up in more digestible and less headache-inducing chunks, as our latest industry-wide study reveals, where more than 1000 study participants across the sourcing industry have voiced the increasing importance of blogs and social media as one of their preferred learning tools for Cloud Business Services. Read More
-
“Honestly, history tells us the act of outsourcing doesn’t save money…” Gartner Group
This morning I nearly choked on my cornflakes to the incredible revelation in CIO.com from analyst firm, Gartner Group, that outsourcing doesn't save money. Read More
