- Search
-
A big cat for a big job: meet Tiger (Part III)
The final installment of our recent discussion between HfS CEO Phil Fersht and Genpact's new President and CEO, NV “Tiger” Tyagarajan, which delves into Tiger's vision for the future of technology and BPO. Read More
-
Double-Dip Dynamics, Part II: The new tenets of outsourcing – process standardization, global flexibility and better technology
What is motivating buyers to outsource in this current climate? While eliminating cost is still is a huge fundamental, buyers are even more focused on achieving greater flexibility to scale their global operations as a prime motivating factor. Clearly, many executives are getting more experienced and skilled at driving an sourcing initiative, and are confident they can use the endeavor as a change agent to promote and implement much-needed change in their businesses. Read More
-
It’s Meg Mitt-man as HP does a 180 with its Band-Aid plan
One can ask many questions as to why HP's new CEO made such a dramatic reversal of Léo Apotheker's decision barely two months' ago. There's nothing wrong with making "180's" with product and strategy decisions - the very best businesses in the world have been quick to admit bad decisions and correct them. Read More
-
Double-Dip Dynamics, Part I: 70% of buyers are sitting on the fence with their outsourcing plans in the current climate
Our new study that covered the intentions and observations of 534 buyers, advisors and providers with their sourcing strategies in the event of a "Double-Dip" Recession reveals one major shift in the industry: most buyers now recognize what their businesses need to improve to drive productivity, they simply are struggling to figure out how to marshall their internal and external resources to help them get there. Read More
-
HfS is awarded IIAR Analyst of the Year for second year in succession
The International Institute of Analyst Relations (IIAR) 2012 analyst awards: HfS Research wins the individual award for "Analyst of the Year" for a second year in succession in addition to Outsourcing Analyst Firm of the Year. Read More
-
A big cat for a big job: meet Tiger (Part II)
Part II of Phil Fersht's interview with Tiger Tyagarajan discussed the Genpact-specific opportunities and challenges that Tiger will be tackling in his new role as President and CEO Read More
-
A big cat for a big job: meet Tiger (Part I)
Having survived a tough recession for the BPO industry, successfully fending off larger competitors baying for its blood, Genpact has recently taken a new direction - appointing NV "Tiger" Tyagarajan to take the helm from the irrepressible Pramod Bhasin Read More
-
Where the boys are…
Deborah Kops bemoans why today's service providers are so male-dominated Read More
-
Here is The BPO Resource Center: breaking new ground in research, learning and debate
Today, we have launched The BPO Resource Center that's geared to become THE one-stop shop for anyone seeking to learn more about Business Process Outsourcing - without having to pay thousands of dollars for the privilege. Read More
-
Eight top tips to prevent outsourcing providers committing harakiri in the sales process
Let's save you nice outsourcing providers the time, trouble and expense of getting advice on how not to sell yourself, and give you all the advice you need, right here, right now - and for absolutely nothing Read More
