- Search
-
Now for something completely different… Outsourcing Provider Merit Badges
As someone who was a Girl Scout until she was 18, and still has her badge sash, I think it’s only appropriate that outsourcing providers have their very own merit badges, too.Read More
-
The healthcare payor BPO situation in 2011: Will Reform shatter a complacent industry?
Despite the value health care payors provide their customers, payors’ processes are complex, manually intensive, and prone to error. One consumer’s visit to the hospital generates substantial legal paperwork, complex approval processes, coordination of benefits with other insurers, and a blizzard of bills, notices, and follow-up calls that require months to resolve. This post elaborates on the new HfS Research report on the current state of healthcare payor Business Process Outsourcing.Read More
-
Beyond Payroll? Strodders puts ADP under the glass
Fresh off of its solid third quarter earnings release, ADP hosted its annual Analyst Day meeting on May 4 in New York City. Here's the lowdown from HfS Research Fellow, Keith StrodtmanRead More
-
Announcing HfSResearch.com – our new company website!
We've created an entirely new website for our research content, HfSResearch.comRead More
-
New HfS Market Landscape: Is insurance BPO ready to grow up?
The global insurance industry faces a challenging and unprecedented market environment; insurance premiums are falling, and insurance firms' profitability is nowhere near the pre-recession era. Added to this, insurers in the US and Europe need to battle several regulatory and compliance requirements in the next few years. HfS Research's new market landscape report entitled "Is Global Insurance BPO ready to grow up?" discusses these issues at length.Read More
-
Introducing two new horses
As part of or new research alliance with EquaTerra, Stan Lepeak will be contributing on a broad array of global IT and business process areas. In addition, Andy Milroy joins us to add his spin on Asia/Pacific IT and BPO dynamics. Andy currently leads Frost & Sullivan's Australia and New Zealand's ICT Practice Read More
-
The great analyst firewall: will banning analysts from blogging damage the traditional research business, or help create an entirely new one?
The technology and services industry is desperately searching for its mojo, and analysts can help provide the catalyst. Muzzling their views by keeping them from using social-media channels is a worrysome trend Read More
-
Seven Golden Recommendations to Reinvent Ourselves for the Generative Enterprise
HFS’ Generative Enterprise articulates the pursuit of AI technologies based on Large Language Models (LLMs) and ChatGPT to reap huge business benefits to organizations in terms of continuously generating new ideas, redefining how work gets done, and disrupting business models steeped in decades of antiquated process and technology. It's critical to prepare ourselves as AI becomes the interface to the Internet - and to physical business.Read More
-
Get ready to experience the Chief Experience Officer… meet Abby Godee Copy
HFS Research Leader, Melissa O'Brien got time with Publicis Sapient's new Chief Experience Officer, Abby Godee to shed some real light on what it means to be a CXO in 2022, and her vision for enabling experiences for Publicis Sapient’s employees, customers, and the greater community.Read More
-
Wipro must appoint a ruthless CEO with teeth to escape its current predicament
When Wipro’s CEO Abid Neemuchwala announced his resignation it was a shock for employees and the industry as a whole... but it was less of a surprise to those who knew him wellRead More
