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Are you ready for Generation 6 BPO?
If you enjoyed our recent interview with Mike Salvino, you better get that Twitter following cranked up asap Read More
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What the passing of SOPA could mean for your business
Friday's excellent web-discussion involving HfS Research's Jim Slaby. Read More
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SOPA-thetic: Using an elephant gun to hunt for butterflies
If you were surprised to find Wikipedia offline yesterday, you weren’t alone: many Internet users were unaware of the widespread one-day online protest against SOPA and PIPA, two bills before the US Congress designed to fight online media piracy. Read More
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Sal’s six stages of sourcing: BPO’s Generations
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it's high time we took stock and take a good look at the phases - or generations - through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture's BPO leader, Mike Salvino. Read More
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Time to fine-tune your multi-vendor strategy
Time to fine-tune your multi-vendor strategy... Read More
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The Sourcing Raj Part II: “You don’t have to be Indian to be a global outsourcing provider!”
We complete our investigation into the dominance of India in the world of outsourcing, and whether or not the game's up for non-Indian providers to come back into the picture Read More
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Whoever said outsourcing was becoming a commodity?
Whoever said outsourcing was becoming a commodity? Read More
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Smackdown: Where is BPO going?
One of the highlights of 2011 was that great web-debate on the Future of BPO where 1,100 people across the globe dialed in to hear from our buy and sell families. Here were the highlights... Read More
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What if everybody looked the same? Happy 2012 everyone
Some "horses" memories as a big chubby thank you for all of your support this year Read More
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Where did our passion go?
Let's make 2012 the year of getting passionate again! Let's dig deep to be honest with ourselves about what makes us get up in the morning - what makes us look forward to going to work again Read More
