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Effort, Performance, Purpose: The Three Evolutions of Services
The future of IT and business services must evolve from today's effort-based model to one that drives performance and, ultimately, common purpose between client and supplier. Read More
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ERM, EY, IBM, Accenture, and Capgemini tip-top the HFS Sustainability Top 10
I sat down with Josh Matthews, our Practice Leader for sustainability, to dig into the results from this new research. Read More
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I’ll keep finding automations ’til I die
The pandemic held back two-thirds of enterprise automation efforts, but over 70% are now experiencing a strong bounce-back with C-Suite sponsorship. In short, debilitating labor shortages and wage inflation, combined with desperate moves to modernize digital infrastructures has firmly propelled a refreshed approach to automation back into the corporate spotlight. Read More
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Welcome to new normalization… not necessarily ropy recession
We might be finally on a weird and rocky road to a much more normal future, compared to our highly-abnormal recent past. We may be experiencing unprecedented economic and societal challenges, but we should take solace in the fact that things are at their inflationary peak, and we are still moving forward as an economy. The fundamentals underneath it all are strong... Read More
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Get ready to experience the Chief Experience Officer… meet Abby Godee Copy
HFS Research Leader, Melissa O'Brien got time with Publicis Sapient's new Chief Experience Officer, Abby Godee to shed some real light on what it means to be a CXO in 2022, and her vision for enabling experiences for Publicis Sapient’s employees, customers, and the greater community. Read More
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The new work environment: unstructured, empathetic and team-focused
Management is more than dolling out tasks and conducting awkward performance reviews… it’s about getting to know what makes your people tick. Today's unstructured work environment is based on trust and closer emotional relationships between managers and colleagues Read More
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Service providers must buy Atos’ crown jewels now and learn from dithering over Kyndryl
With its proposed contentious Kyndryl-style split and rapid CEO departure, Atos is teetering on the brink. As if its decline in stock price, recent accounting scandals, and lackluster financial performance were not enough, the firm now is more primed than ever for being acquired with these latest developments. HFS believes competitors should move to acquire Atos’ jewels now and not wait for the bleeding to start. So what are the lessons learned from IBM’s Kyndryl spin-off and what is HFS’s take on the current predicament in which Atos finds itself? Read More
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Your big return to conferences… seven reasons why things are a bit different
Finally, you’re free from the house-slavery! You escaped and are now back in conference-land. While it barely feels like the last 2.5 years of your life just happened and you’re right back in the swing of physical interaction, there is something weird lurking around your inner consciousness Read More
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Why many tech and business services CEOs are praying for a recession
The IT and business services industry is likely to benefit considerably from a global recession as cost-control takes center stage, in addition to the urgent need from enterprises to migrate securely to the cloud, automate processes and get cleaner, quicker access to data. Read More
