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Are you ready for a real Governance Academy?
We've officially launched the HfS Governance Academy; an advanced series of instructor-led online and classroom-based training services designed to help HfS Research's global enterprise clients govern their outsourcing and shared services environments more effectively Read More
Countdown to commodization: Why the Indians need to get on the acquisition trail
The Indian services business is hurtling toward commodotization, and there needs to be a much more radical play from their ambitious leaders to alter the game. Read More
Welcome to the Six Tenets of Sourcing 2.0 – where a “lights on” approach might just get you fired
Big and clunky is ugly, lean and scalable is the new corporate sexy. Read More
Replay of “Outsourcing is DEAD! Long Live Outsourcing…”
Click here for the replay & Click here for the slides. Enjoy! Read More
Our hearts are with you Nelson
Has anyone inspired the world more in the last half a century than Nelson Mandela? Peace be with you during this time old friend... Read More
It needn’t be marketing hell, with EXL
One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States. Read More
Just incase you missed all those riveting Visa Reform webinars…
Missed yesterday's record-breaking webinar on the proposed Visa Reform? Or, were you one of the 870 registrants who enjoyed the discussion so much, that you've come back for more? Either way, we have what you're looking for... Read More
Why the Indian W-I-T-C-H providers have yet to break the IT Services Top Ten
It would be easy to forgive anyone for assuming that the Indian services majors Wipro, Infosys, TCS, Cognizant and HCL (aka the "WITCH" providers) are dominating the global battle for services supremacy, given the hype that surrounds India’s dynamic IT outsourcing economy. However, In spite of their impressive growth over the past ten years, none of the WITCH providers have yet to make the HfS Top 10 of global IT services firms, despite dominating the application development and management busines Read More
