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Senior managers are almost as disengaged as their subordinates
While we did find higher levels of engagement the higher up the proverbial ladder one goes in an organization, the key take away for us was the difference wasn't that much. Read More
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Robotistan takes a seat at the BPO Security Council
Last year, we noticed there was a new nation-state “Robotistan” making its presence felt at this august world body and we, at HfS, wondered how significant a player it could become in matters of the BPO and shared services nation states. Read More
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Can HR ever overcome its obsession with the automation of obsolete processes?
Why do so many HR executives obsess with administering irrelevant processes when they should be helping their firms' managers get the best out of their staff? Read More
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Who wants to be friends?
Vinnie Mirchandani just blogged about how we can add so much more value to our relationships by looking beyond Twitter, LinkedIn, Facebook, Quora, Pinterest etc to find value from our networks, when it comes to learning new ideas and gleaning knowledge Read More
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Traditional outsourcing advisory is dead.
And when the world's number 1 management thinker, Clayton Christensen, writes about Consulting on the Cusp of Disruption, you know it's officially game-over for the way consultants have traditionally delivered effort-based high-cost projects for wizening clients Read More
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What happens when you put the leaders of an industry in one room?
However which was we look at this, this is going to be one helluva crowd - with a bevvy of buyside sourcing and shared services leaders from 60 major organizations, in addition to this motley crew Read More
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2013 Analyst Value Survey Results: HfS Research leads the analyst industry for independence
2013 Analyst Value Survey Results: HfS Research leads the analyst industry for independence Read More
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2013 Analyst Value Survey Results: HfS Research has risen in influence more than all the other analysts
Please allow us a few minutes of our own-trumpet-blowing as we broadcast some of the results of the 2013 Analyst Value Survey, courtesy of Analyst Equity and Kea Company. This is based on a record number of 352 IT research consumers Read More
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Accenture procures procurement’s prize property: Procurian
This is a momentous transaction in the history of Procurement Outsourcing which will have major ripple effects across all the other service providers and likely re-shaping our “Winner’s Circle” for 2014, as a result of Mike Salvino’s decision to double-down on sourcing Read More
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What happens when you combine HfS and The Conference Board to talk GBS… in Chicago?
Still confused with GBS, but too afraid to ask what it's all about? Then never fear as Deb Kops and the HfS team have the answers... in Chicago Read More