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Automation: it’s about solving business problems, stupid!
We asked HfS' Charles Sutherland to share his views on what is really happening with process automation and why is shouldn't be confused with technology automation theories of yesteryear Read More
Five make Winner’s Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS
For the large insurers, many could go out of business if it wasn't for the savings and efficiencies generated by maturing BPO delivery model - let's take a look at the industry's first meaningful analysis of the innovation and execution capabilities of all the leading service providers Read More
And finally… it’s the year of the Horse!
Yes - this is the year of the horse, where HfS is going to achieve all of its wildest ambitions Read More
Riveting webcast warning: The 2014 Outlook for the Extended Enterprise
Join our glittering all-star cast on February 6th at 11am EST (4pm BST) for a complimentary, free and decidedly cost-absent webinar Read More
How to categorize your absurd colleagues
Some home truths about the absurd people in your professional world Read More
Innovation starts at the… cube farm
A recent discussion with Accenture sparked the thinking at HfS with regards to how the introduction of new ideas and investments to the delivery center floor plays another important role in this transformation journey towards “progressive outsourcing” Read More
Getting good at GBS governance: Why heroes don’t scale
This governance group has the challenge of managing an increasingly complex environment, with aspirations much loftier than in the past to achieve the right maturity levels to run GBS effectively. Read More
East meets West in a cloudy love-match
The cost-competitive offshore scale and expertise of HCL meets the onshore domain expertise, legacy integration skills and data center resources of CSC Read More
2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t
While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients' organizations), we believe they are missing the big picture Read More
Industry analysts: a new world order is already coming
The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already has Read More
