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Moving Mountains with Mike, Part 2
Here's the second tranche or our interview with outsourcing hall-of-famer, and the man who's steered Accenture's BPO juggernaut these past few years, Mike Salvino. Read More
HfS and Blue Prism partner to develop automated analyst solutions
Industry analyst firm HfS Research has today announced a strategic partnership with leading Robotic Automation software company, Blue Prism to develop the first automated analyst prototype Read More
Why the outsourcing industry is so horrible at marketing itself
One fact I would challenge anyone on is the abject failure of the outsourcing industry to market itself Read More
Five reasons automation may replace BPO, with Charles Sutherland
Hot on the heels of his seminal report, Framing A Constitution for Robotistan, HfS' Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automation Read More
The Indian majors double their market share in just four years – what’s the secret and can they be stopped?
It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge Read More
Is BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes Read More
This week on the HfS Podcast: The Present and Future of Enterprise Mobility
On the latest HfS Podcast, Mark Reed-Edwards talks with Ned May, Senior Vice President, Research at HfS and author of the new HfS Blueprint: Enterprise Mobility Services Read More
Moving mountains with Mike, part 1
Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike Salvino Read More
The Progressive BPO Train has left the Station – is IBM on it?
We would have major concerns about IBM's positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business. Read More
