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Category: the-industry-speaks
Skill not Scale: The Massive Opportunity Awaiting the Services Industry
There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industryRead More
More hope less fear, please – Digital is not only changing the way we work, it’s improving it
The world of work's just so much more interesting and rewarding today that it was even five years' agoRead More
Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal…
Cognizant has upped the ante; now it's time for the ambitious providers to open their war-chestsRead More
Welcome to the era of churn, where 50% of outsourcing contracts are at risk
Clients are genuinely walking away from outsourcing relationships which provide mediocre valueRead More
Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat
Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.Read More
Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure
The services world has already started to change - and those who are only just realizing this may already be too lateRead More
The new table-stakes: Fixing the Analog Present for a Digital Future
Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital servicesRead More
Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choiceRead More
Why offshoring is hotter than ever
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared servicesRead More
Time to stop the buzzword balderdash and become meaningful again
Our industry has started to lose the plot with the amount of buzz terms spewing aroundRead More
