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Category: the-industry-speaks
The back office is dead… long live OneOffice
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable itRead More
Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
The focus shifts to using consultants with real change management, process transformation, analytics and automation chopsRead More
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
Enterprises need to create business manager roles to energize the Digital Generation Read More
Confusion-as-a-Service: The massive disconnect between vision and reality
The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioningRead More
Automation: Flavor of the month or disease of the decade?
45% of buyside outsourcing relatinship leads see partnering with their provider on automation strategy as their main area to find new valueRead More
Finance talent: automation skills now trumping analytics skills
If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterpriseRead More
Hello As-a-Service Economy, goodbye Outsourcing, Part 2
We need to reach that pivot-point where business leaders make real, definition investment actions to change their operationsRead More
Hello As-a-Service Economy, goodbye Outsourcing, Part I
HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcingRead More
Forget the sharing economy, we’re in the uncaring economy
People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomesRead More
Why Design Thinking can save the outsourcing industry
Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking. Read More
