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Category: Talent in Sourcing
FOCUS: Follow One Course Until Successful
How many of you go to a store without a list of what you need? Personally, I never go out to the store without a specific need. I guess I am not the type of clientele the retailers are looking for since I don't buy just because there’s a discount. And definitely, don’t go shopping randomly.Read More
Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype
Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of womenRead More
Make your Candidates a Member of the Team Before They’re Employees
Does the onboarding process need a touch of mobility and design thinking?Read More
The Art of Deal Negotiation: 5 Simple Tips
Doing business is all about making successful deals happen and negotiating them effectively. Getting deals done right says something about your own personal negotiating capabilities, but most importantly, it speaks volumes for your company’s brand.Read More
How to Power Up and Re-think your Outsourcing Experience
If you really want what’s next… your service provider might actually have the ideas… but is your leadership willing to listen, invest, give them access to your intimate data, and give it a try? Is your organization genuinely culturally ready for innovativRead More
When did employees become “costs”?
Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminatedRead More
Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
The focus shifts to using consultants with real change management, process transformation, analytics and automation chopsRead More
Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'BrienRead More
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
Enterprises need to create business manager roles to energize the Digital Generation Read More
Twelve ways to survive the race to irrelevance – download your life jacket now!
We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge UniversityRead More
