Category: sourcing-change

The Indian majors double their market share in just four years – what’s the secret and can they be stopped?
March 22, 2014 | Phil Fersht
It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surgeRead More
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Is BPO on the brink of a technology revolution?
March 18, 2014 | Phil Fersht
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomesRead More
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This week on the HfS Podcast: Doing Less With More
March 10, 2014 | Phil Fersht
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Ready for the ultimate robotic process automation debate?
March 07, 2014 | Phil Fersht
At long last... we have everything you've ever wanted to know about Robotic Process Automation and never dared to askRead More
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Keshav’s Kingdom
March 06, 2014 | Phil Fersht
Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industryRead More
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Automation killed the gamification star
March 04, 2014 | Phil Fersht
Even back in '79 the world was already beginning to zone in on the power of automationRead More
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BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes
February 18, 2014 | Phil Fersht
Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value propositionRead More
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Automation: it’s about solving business problems, stupid!
February 08, 2014 | Phil Fersht
We asked HfS' Charles Sutherland to share his views on what is really happening with process automation and why is shouldn't be confused with technology automation theories of yesteryearRead More
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How to categorize your absurd colleagues
January 24, 2014 | Phil Fersht
Some home truths about the absurd people in your professional worldRead More
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Innovation starts at the… cube farm
January 21, 2014 | Phil Fersht
A recent discussion with Accenture sparked the thinking at HfS with regards to how the introduction of new ideas and investments to the delivery center floor plays another important role in this transformation journey towards “progressive outsourcing”Read More
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