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Category: Sourcing Best Practises
How to avoid being a terrible virtual worker
Here's my guide to being an effective virtual worker in six easy stepsRead More
Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda
Robotic Process Automation is about working smarter, not cheaper - and the skills needs are red hot in the outsourcing space right nowRead More
How As-a-Service is your organization?
This emergence of "As-a-Service" represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch. Read More
The 2015 Progressive F&A BPO Blueprint
HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema SantoshRead More
The Infamous Sourcing Savants are back!
An HfS Webinar Production, March 26th 2015: Digesting a Manic 6 Months to Make Sense of the As-a-Service EconomyRead More
Mike Sutcliff, Digitally Distinct
Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and OperationsRead More
NASSCOM 2015: More MBA, less ABAP is the recipe for India’s Digital success
NASSCOM's Mumbai showpiece, India's premier Leadership Forum, exuded an energy not seen since the recession. Now it's time for India's service stars to grasp their Digital opportunity like never beforeRead More
Dallas, we have another problem: Too many Advisors are Buying the Service Provider Hype
We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagementRead More
David Poole, Robo Conductor
Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony VenturesRead More
Europe: If you can’t do Arbitrage, then Automate!
if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?Read More
