- Search
Category: Sourcing Best Practises
The HfS 2016 Blueprint Research Agenda …at your service
The analyst industry's most ambitious 2016 research agenda Read More
HfS brings O’Brien’s brains on board
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel OperationsRead More
Life beyond automation? Consider the H Factor
The H Factor: Being smart humans who can intelligently apply tech, not be replaced by itRead More
Accenture, Deloitte, Capgemini and Bluewolf lead the industry’s first Salesforce Services Blueprint
HfS Research unveils the industry's first Salesforce.com Services Blueprint analysisRead More
Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)
Most service providers are not structured for success..... and the problem lies at the topRead More
Glenn gives us Government-as-a-Service (GaaS)
Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operationsRead More
How Robotic Process Automation has become a right dog’s breakfast
The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methaneRead More
Social intelligence and reputation are the keys to survival in this automating world
Welcome to the socially-intelligent workforce, where your reputation is everythingRead More
Hello As-a-Service Economy, goodbye Outsourcing, Part 2
We need to reach that pivot-point where business leaders make real, definition investment actions to change their operationsRead More
