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Category: Sourcing Best Practises
Innovation? The BPO industry needs to escape from purgatory. Part I
While there's a lot of puff coming from most providers, expectations are not being met when it comes to the actual achievement of innovation within many Business Process Outsourcing (BPO) engagements. Consequently, this improves the options for the first-time BPO buyer to select a provider that can demonstrate a proven track record of innovation, but what about the second-time buyer, rooted firmly in BPO purgatory?Read More
Cloud security – a pleonasm?
Quite simply, Cloud computing represents one of the biggest opportunities and threats to IT professionals today. However, spend some with the CTOs at the likes of eBay, Amazon, Salesfore.com etc., and their eyes will light up talking about their intense development programs, where they are training young IT talent to learn how to Cloud-enable applications that can underpin many different types of business processes. Read More
“Actionable Intelligence”: Our research alliance with EquaTerra
Horses for Sources is excited to announce a major development in our journey to be a truly distinctive analyst voice in the global services industry. Today, we are officially engaged in a research alliance with leading global business advisory firm EquaTerra to develop a new category of data-driven research, ‘Actionable Intelligence’.Read More
As Healthcare payors face up to seismic change, can outsourcing provide answers?
Unlike medical product manufacturers and pharmaceutical companies’ industries, healthcare reform will absolutely transform the healthcare payor industry. Mandated medical loss ratios, state-run insurance exchanges, guaranteed coverage, and required purchase requirements will restructure the payor’s business models. The trickle-down impact on operations will be significant, shifting priorities in a manner that will eventually impact outsourcing priorities.Read More
What is your basis of competition? Or what can you safely outsource?
When the core issue is purely cost-elimination, the aging theory was to focus on outsourcing non-core processes and retaining the core, however, HfS analyst Mike Atwood invokes some interesting theory that the old core/non-core argument isn't weighing up to much in this economy - it's more about making outsourcing decisions based on your basis of competition. Read More
Healthcare Reform: The scramble for outsourcing business begins
Whoever said Obama was going to be bad news for the outsourcing business? The outsourcing market has rebounded heavily with the economic recovery and the successful passage of the new Heathcare Reform Bill has both the IT outsourcers and BPOs on red-alert for a barrage of new business oppirtunities. The need for payors to manage their administrative costs has never been as intense as it is now, with the fixed medical loss ratios. Read More
The new relentless economy: why it’s time to stop being scared
People are scared right now – they feel threatened and are struggling to visualize where their careers are heading, where their organizations are heading, where the economy is heading. But why be scared? Shouldn’t we be filled with hope with this revitalized quest for improvement?Read More
Why innovation in global business operations is critical for survival
We would argue that achieving innovation in the global support operations of businesses, is often the only lever most firms can pull to remain competitive in this economy. In most cases, it’s not enterprises' products and services that have to change, but the speed and efficiency with which they can adapt to the changing environment, that now provides the competitive edge. Read More
Surviving the Aftermath of a Lift and Shift Transition
Well, now you’ve done it. Instead of fixing things first, you outsourced your processes almost completely intact. The result? Your junky processes are now in the (hopefully) capable hands of your lower cost vendor and, not surprisingly, the outcomes are the same.Read More
The myth-busting continues
There's been another scintillating debate on the "Innovation" topic. If you have a few minutes, we suggest you visit the recent piece entitled "Busting the innovation myth" submitted to us by a top advisor choosing to remain anonymous. A couple of insightful and accurate views were contributed by Equaterra's COO Mark Robinson and CSC's Predisent of global sales and marketing, Peter AllenRead More
