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Category: Sourcing Best Practises
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IBM embellishes its B2B commerce empire… by acquiring Emptoris
Emptoris’ well-regarded user interface and strong brand recognition among the procurement crowd make it an idea mate for IBM’s technology-driven focus and market leading procurement BPO capability. While the integration of Sterling, DemandTec, and Emptoris will take some time to become “smarter commerce”, there will be some immediate upsides.Read More
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Announcing the HfS 50 Sourcing Blueprint Sessions
This is going to be a defining two-day working session for power-brokers of the outsourcing industry, where leading buyers of both ITO and BPO services will confront today's critical issues impacting outsourcing, to establish a Blueprint for the industry in 2015. And this time, we will have a vendor/buyer face-off session where leaders from six of the major service providers will join the debate.Read More
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@The_Whole_Outsourcing_Industry: Labor arbitrage built your house of cards. #Bubble What’s next?
The outsourcing industry is a labor arbitrage bubble waiting to burst. And today’s smartest buyers and service providers are poised to fatally pop it and build a better future.Read More
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Congratulations to Tony “Governator” Filippone, HfS’ new Head of Research
Our core mantra at HfS has always been to tackle the issues and complexities of global sourcing through the eyes of the buyer. One analyst who has spent nine years of his life doing just that, leading BPO governance for the $62 Billion healthcare payor, WellPoint, is our Governator himself, Tony Filippone. No single person in 2011 has written to - or talked with - more buyers about their governance challenges, and we are delighted to reveal to the world today his elevation to Executive Vice President of HfS' research team. Read More
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It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals
TCS' insurance services delivery subsidiary, Diligenta, has become wedded to in a 15-year, $2.2bn, 1900 employee life and pensions BPO engagement with the UK's Friends Life. This represents the largest life and pensions BPO engagement by a considerable margin, eclipsing the $1.1bn Prudential contract awarded to Capita in 2007. We believe this move from TCS signals a sea-change in the industry with regards to the growth strategies and ambitions of the leading BPO providers.Read More
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SAP + SuccessFactors = Great for SAP, but could restrict growth potential for the HR services industry
With SAP's move to "Cloudify" its software portfolio with the $3.4bn acquisition of the darling of HR software, SuccessFactors, we do not believe this is particularly good news for BPO service providers and services clientsRead More
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Fed up with cheesy sales presentations? Well, here’s the web event you’ve been waiting for…
So how can you make the sales process smell less like a Wisconsin dairy farm? Easy - simply join us for our next web eventRead More
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Don’t miss today’s web-debate – The Future of BPO
Are you ready for our next installment of HfS' Live and Unfiltered series, broadcast live infront of the HfS Research community?Read More
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What are Business Platforms and why they represent the future of outsourcing
The ability to develop some best-in-class processes as "Business Platforms", whether they focus on horizontal or vertical process clusters, is becoming a real differentiator in the market, as buyers seek more standardized solutions from their outsourcing engagements. The gauntlet being laid out to providers, with these Business Platforms, is their ability to support their clients’ transitions quickly and inexpensively. Simply selling “products” is not the concept of business platforms – it is the provider’s ability to work with their customers to facilitate and support the ultimate business outcomes of managing the processes associated with the Business Platform offering.Read More
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The three tenets of Global Business Services execution: customer alignment, accountability, and economies of scale
So how do you take shared services leaders and blend their expertise with the outsourcing governors? How do you go from fragmented service delivery with multiple points of contact, to a global governance model with a rationalized and centralized administration of third-party service providers?Read More
