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Category: Sourcing Best Practises
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Are you really working for an energized enterprise?
HfS is asking YOU - the individual worker - what it will take to empower and energize YOU in your business. Your candid, unbiased insights are extremely important to this unique research study, whether you work in sales, marketing, finance, IT... or any other business functionRead More
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And here’s the 2013 Procurement Outsourcing Blueprint…
A big congrats to Accenture, IBM, Procurian, Infosys and GEP for making the Winners CircleRead More
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Is it time to de-social our lives?
I would argue that it's actually time to "de-social" our behavior to regain the effectiveness and quality of our interactions and relationships.Read More
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Dr Charlie airs the BPO potential of East Africa, Part 1
How about exploring an entirely new continent for talent availability that can pull an entirely new lever of efficiency and potential value for your business: East AfricaRead More
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Are you ready for a real Governance Academy?
We've officially launched the HfS Governance Academy; an advanced series of instructor-led online and classroom-based training services designed to help HfS Research's global enterprise clients govern their outsourcing and shared services environments more effectivelyRead More
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Welcome to the Six Tenets of Sourcing 2.0 – where a “lights on” approach might just get you fired
Big and clunky is ugly, lean and scalable is the new corporate sexy.Read More
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Replay of “Outsourcing is DEAD! Long Live Outsourcing…”
Click here for the replay & Click here for the slides. Enjoy!Read More
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It needn’t be marketing hell, with EXL
One example of an Indian-centric provider which is setting the standard for many others to follow is up-and-coming BPO provider EXL, which has not only invested heavily in local delivery resources, but has also put significant resources into developing its corporate, sales and marketing leadership in the United States. Read More
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The dreamSource files… Gartner only focuses on “step 1” for outsourcing. We’re all way beyond that
And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governanceRead More
