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Category: Sourcing Best Practises
Are some “independent” analysts the worst offenders of pay-to-play?
One practice I seem to be exposed to everyday is the blatant opinionating from a host of "independent" analysts/bloggers/pundits/consultants /influencers/journalists etc who all make a living from the dirty vendor marketing dollarRead More
BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes
Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value propositionRead More
Three make Winner’s Circle for Multi-tower HR Outsourcing: NGA, Aon Hewitt and ADP
HfS announces the first Blueprint Report in HR Outsourcing, with NGA, Aon Hewitt and ADP making the Winner's CircleRead More
Automation: it’s about solving business problems, stupid!
We asked HfS' Charles Sutherland to share his views on what is really happening with process automation and why is shouldn't be confused with technology automation theories of yesteryearRead More
Five make Winner’s Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS
For the large insurers, many could go out of business if it wasn't for the savings and efficiencies generated by maturing BPO delivery model - let's take a look at the industry's first meaningful analysis of the innovation and execution capabilities of all the leading service providersRead More
Riveting webcast warning: The 2014 Outlook for the Extended Enterprise
Join our glittering all-star cast on February 6th at 11am EST (4pm BST) for a complimentary, free and decidedly cost-absent webinarRead More
How to categorize your absurd colleagues
Some home truths about the absurd people in your professional worldRead More
Innovation starts at the… cube farm
A recent discussion with Accenture sparked the thinking at HfS with regards to how the introduction of new ideas and investments to the delivery center floor plays another important role in this transformation journey towards “progressive outsourcing”Read More
Getting good at GBS governance: Why heroes don’t scale
This governance group has the challenge of managing an increasingly complex environment, with aspirations much loftier than in the past to achieve the right maturity levels to run GBS effectively.Read More
East meets West in a cloudy love-match
The cost-competitive offshore scale and expertise of HCL meets the onshore domain expertise, legacy integration skills and data center resources of CSCRead More
