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Category: Sourcing Best Practises
Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choiceRead More
The digital failure of today’s operations talent: two-thirds of enterprises are falling short
A Digital talent crunch is coming and this could get ugly for someRead More
Parikh preaches, prophesizes and prognosticates… Part 1
Phil Fersht interviews Avasant CEO, Kevin Parikh (Part 1)Read More
Is a new breed of analyst finally arriving to disrupt the legacy model?
Leading analyst observer Duncan Chapple demonstrates the sands are shifting in the analyst world when it comes to wielding influence over enterprise buying decisionsRead More
Is it high time industry analysts are regulated?
One issue that is increasingly rearing its ugly head is the ridiculous - and often insane - demands industry analysts are placing on providers of technology and business services to pony up client references for their scatterplot charts.Read More
Why offshoring is hotter than ever
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared servicesRead More
Time to stop the buzzword balderdash and become meaningful again
Our industry has started to lose the plot with the amount of buzz terms spewing aroundRead More
Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO
Accenture, Wipro, TCS and ISGN make the Winner's Circle for Mortgage Services BPO in HfS' latest Blueprint ReportRead More
Europe’s finest enterprise operators take on the USA at the Cambridge University Blueprint Sessions. Who’s sourcing smarter?
This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge's Gonville and Caius CollegeRead More
Outsourcing advisors must be governance experts armed with research if they want to survive
Advisors need to provider governance support and research in order to surviveRead More
