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Category: smac-and-big-data
Why we mustn’t make the same mistakes with RPA that we made with BPO
RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your businessRead More
Finance talent: automation skills now trumping analytics skills
If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterpriseRead More
Rohit’s rhetoric
EXL CEO Rohit Kapoor talks to HfS' Phil Fersht about the future of BPO and his own company's storyRead More
The HfS 2016 Blueprint Research Agenda …at your service
The analyst industry's most ambitious 2016 research agenda Read More
HfS brings O’Brien’s brains on board
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel OperationsRead More
Did HfS really just uberize the analyst business?
After reading this, people will start to use the term "HfS-ize" instead of uberizeRead More
Provider, provider on the wall, who’s delivering Trust for Digital?
HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security RealmRead More
Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)
Most service providers are not structured for success..... and the problem lies at the topRead More
Harman, Tech Mahindra, IBM, Accenture and Atos leading the Internet of Things phenomenon
HfS Research unveils the first industry assessment of service provider performance and potential with IoTRead More
