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Category: smac-and-big-data
Skill not Scale: The Massive Opportunity Awaiting the Services Industry
There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industryRead More
TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services
HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh JainRead More
Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management ServicesRead More
The three dirtiest phrases in services
Here are three phrases that are today's big no-nos Read More
Gianni Giacomelli… he lived in Delhi
Genpact's Gianni Giacomelli talks to HfS' Phil FershtRead More
Why we need to stop boring ourselves to death and focus on what really matters: building TRUST
The biggest disruptive trend on the horizon is TRUSTRead More
The Evolving Maturity of Robotic Process Automation
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategyRead More
Why some service providers are grimly clinging onto the labor-arbitrage model
A new breed of service provider has to emerge, which can disrupt the legacy labor-based modelRead More
If anyone can, Barbra McGann can…
Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firmRead More
The Ten Tenets Driving the As-a-Service Economy
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenetsRead More
