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Category: SaaS, PaaS, IaaS and BPaaS
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TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services
HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh JainRead More
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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management ServicesRead More
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Why we need to stop boring ourselves to death and focus on what really matters: building TRUST
The biggest disruptive trend on the horizon is TRUSTRead More
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The Evolving Maturity of Robotic Process Automation
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategyRead More
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Is your Service Provider genuinely investing in As-a-Service Capabilities?
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?Read More
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Why some service providers are grimly clinging onto the labor-arbitrage model
A new breed of service provider has to emerge, which can disrupt the legacy labor-based modelRead More
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If anyone can, Barbra McGann can…
Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firmRead More
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Why Cloud-centric services are critical to the survival of service providers in today’s As-a-Service Economy
Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of yearsRead More
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Murphy’s BPO Law
Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services Read More
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Deconstructing your manual BPO activities for the As-a-Service Economy
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai. Read More
