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Category: SaaS, PaaS, IaaS and BPaaS
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Is BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomesRead More
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Moving mountains with Mike, part 1
Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike SalvinoRead More
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The Progressive BPO Train has left the Station – is IBM on it?
We would have major concerns about IBM's positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.Read More
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Automation killed the gamification star
Even back in '79 the world was already beginning to zone in on the power of automationRead More
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Industry analysts: a new world order is already coming
The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already hasRead More
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2014 shared services and outsourcing outlook Part I: It’s time for enterprises to stop being really good at irrelevant stuff
In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomesRead More
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Naomi Bloom: HRO needs to focus on business analyst services, not call center/manual processing
It will be fascinating to see if the larger SIs and/or HRO providers will be able to craft just the right mix of quality and cost-effectiveness to be successful in delivering much smaller, less labor-intensive and more tool-based implementation and post-implementation HR services.Read More
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HR in the Cloud: It won’t kill HRO, but it may kill what’s left of dysfunctional HR…
The emergence of more affordable Cloud based solutions is finally - after decades of disarray - making it possible for firms to stop starring into the HR abyss and start getting functional again.Read More
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Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities
Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly differentRead More
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Don’t fumble the future…the legendary Bruce Rogow talks to HfS, Part III
And we can bring our superlative discussion with Bruce "hand-brake released" Rogow to a conclusion with one very frightening warning to all technology leaders.... don't fumble the future!Read More
