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Category: Robotic Process Automation
The jobs aren’t “going away” – they’ve already pretty much gone
It's not that today's jobs are going away, it's that large numbers of future jobs will simply not be createdRead More
Why 77% of the C-Suite really want provider-replacement therapy
Now is time for the C-Suite to step back in to broker that next wave of services transformationRead More
Download the industry’s updated Robotic Process Automation maturity model
HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy hereRead More
Three very handsome CEOs take on three advisors… only on HfS
This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.Read More
Data is eating the services industry!
Facilitating and empowering the core data of the enterprise is where the real value is - that is the "lock-in" of the futureRead More
Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint
HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplaceRead More
The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!
2016 is the year that will separate the service dinosaurs from the savvy cannibalizersRead More
10 issues defining the services industry in 2016
The HfS analyst team demands 10 big things the services industry needs to address in 2016Read More
HfS is back in Cambridge University for another no-cheese bake off of services leaders
This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"Read More
80% of outsourcing relationships fail to deliver collaborative value… so what can we do?
Too many of today's services relationships are just not set up to be collaborative venturesRead More
