- Search
Category: Outsourcing Heros
A healthcare BPO summit… with Sumit
Healthcare has been on everyone's minds in the US, in the wake of the acrimonious legislative fight and with the recent elections. And when any industry gets the squeeze, us sourcing-folk immediately think "hmmm, will they now do some outsourcing...Read More
Deborah Kops, delightful doyenne and describer, joins the HfS research family
Over the next year, you’ll be able to sample some of the most innovative thinking in sourcing change through Deborah Kops' frequent columns and commentary exclusively for HfS ResearchRead More
Up in the air with Ritesh Idnani… Part III
In the final chapter of our interview with Infosys COO Ritesh Indnani, he elaborates on communication and interaction, and how our industry can rapidly improve collaboration through social media.Read More
The Sport of Kings – Why Euan Davis decided to run with the horses
We all make curious decisions in life, like when you accepted your mum's Facebook invitation... or when Bill O'Reilly decided to be born. However, these pale in comparison when one of Europe's finest services analysts traded the corporate upper-echelons of Forrester Research to help kick-start a quirky little feisty research upstart, that was launched out of a blog - with a name no-one the left side of the Atlantic understands. But it happened: Euan Davis really did join HfS Research! Read More
Sal-sourcing in the real world, Part II
Accenture's head of global BPO, Mike Salvino, is interviewed by HfS Research's Phil Fersht on his future vision for the BPO industryRead More
Up in the air with Ritesh Idnani… Part II
In Part II, Ritesh explains the changes in the BPO industry from his perspective - especially the inherent need for providers to align their BPO service offerings with an industry-verticalized approach. Read More
Just when you thought this week’s New York event was cancelled… Rocket-fuel Frank saves the day
It's been quite a few days in the world of New York outsourcing events... firstly, the Global Sourcing Forum was cancelled over the weekend when the organizer had some sort of to-do with the Marriott hotel venueRead More
Up in the air with Ritesh Idnani… Part I
Several people at Infosys have told me that noone spends more time traveling across the globe than the COO for their BPO business... Ritesh Idnani. So when we teed up an interview with him, I asked him how many airmiles he has racked up, and his response was simply "am getting close to George Clooney's character in the movie Up in the Air."Read More
Outsourcing marriage counselling… with Liz Campbell Evans
If your outsourcing relationship is on the rocks, one person who can provide some tried-and-trusted therapy is EquaTerra's Liz Campbell EvansRead More
-
Sal-sourcing in the real world, Part I
Mike Salvino - or simply "Sal" to his friends and colleagues, has brought a real air or pragmatism to Accenture, where he now leads the firm's global BPO business. Read Part I of his interview with Horses for Sources.Read More
